Student Hub FAQ
This page is designed to help you solve common issues. If you need any further assistance with any issues, an advocate is available by appointment here.
Make sure that you know the procedures and policies surrounding academic issues at the University of Auckland. The best way to avoid serious issues is to prevent them from occurring in the first place.
- Firstly, take the problem to your class representative, the lecturer, professional teaching fellow, tutor or supervisor concerned, or the appropriate co-ordinator of undergraduate or postgraduate studies.
- Secondly, you can bring the problem directly to the Student Advice Hub, the Graduate Centre and/or the Manager of the appropriate faculty Student Centre.
Click here to find out if you have an academic dispute or complaint.
So if you feel that the mark has been incorrectly derived based on the assessment criteria, or the feedback you have received does not correspond to the marks awarded, you may be able to dispute this. The first step is to contact the academic responsible for marking your work. This could be your tutor, lecturer, examiner or even your course coordinator.
First of all, look at the marking criteria and the Student Charter which outlines what students can expect in setting assignments, tests and exams and marking procedures and grading systems. See here.
The Teaching and Learning Policy sets out to ensure that the processes of assessment are carried out in a manner that is fair, valid, robust, manageable and relevant. You can find it here.
Read the aegrotat and compassionate consideration guide here.
Read more about aegrotat and compassionate consideration here.
Academic integrity is very highly valued by the University of Auckland and it involves honesty and morality. Plagiarism, cheating, and other underhanded practices constitute a breach of academic integrity and are dealt with according to the Student Academic Conduct Statute.The best way to avoid committing academic misconduct is to know what is expected and required of you as a student.
You can read about student academic integrity here.
You can read about academic misconduct here.
- For single-semester courses: the second Friday of semester;
- For double-semester/full-year courses: the fourth Friday of the first semester; and
- For courses at Summer School: seven days inclusive from the start of Summer School.
If you wish to delete after the above deadlines yet get a full refund, you need to provide evidence to show that the reason for withdrawing is medical or exceptional circumstances. It is at the University’s discretion whether you will be granted a refund. Student services fees will not be refunded.
To read about withdrawal dates for 2014 click here.
To view the Student Refund and Fee Policy click here.
To apply for a change of papers click here.
Read the regulations for unsatisfactory academic progress here.